Please retain your original Bowen & Kenneth receipt as proof of purchase.
Change of mind exchanges must be made within 14 days of purchase date with merchandise in original sellable condition.
We do not offer refunds on any product.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
Under no circumstance do we offer a refund on any product.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being exchanged. Perishable goods, food, flowers, newspapers, magazines, earrings, bath bombs, soaps or any bath and body products cannot be exchanged.
To complete your exchange, we require a receipt or proof of purchase.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Please do not send your purchase back to Bowen & Kenneth without the appropriate approved correspondence from us beforehand
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.